This afternoon I got a call from Swedish hospital’s billing office saying that I hadn’t payed my bill for my CT scan in March. I am working from a coffee shop.
I couldn’t get First Tech CU’s bill pay system to show me my detailed bill payment history, but I could see that there was a payment to Swedish. He looked around and found that payment on another account, and said he would transfer it over to the correct one. The call ended.
Two minutes later, I figured out the trick to get the bill payment system to show detailed history. And I found the payment. It wasn’t the one he found that he said he was going to transfer.
So I called back and got someone else. Talked to some other lady, and told her what I’d found. Told her to stop the first guy from doing whatever it was he was doing to transfer the other payment. I don’t think that happened.
Then I told her I have my bill payer up, and read off the payment amount and address. She tells me it’s the wrong address (provider office instead of billing office). I am wondering how I screwed that up, but it’s possible I think. She’ll track it down, she says. Phone call ends.
I am home for the night, and pull up my scanned bills. Huh. I have the address correct. Now I’m concerned that they really don’t know what the fuck they are talking about, because they ought to know the correct address.
It’s 12:30 in the morning, and I can’t sleep because this fucking screwup is occupying my brain. This is our fucking health care system. It’s not just the insurance. It’s that whenever you do anything, there’s a minimum of three bills. Each of the doctor, the facility, and the electric company at a minimum. Probably a few others too. Each of them has a pretty good chance of screwing something up. This isn’t the first time.
I want a goddamn case manager to deal with all this shit. I want the medical industry to do something about it. I want the government to do something about it. There’s no goddamn good reason for this to be so complicated.